Privacy Policy

We are pleased that you are interested in Lina AI. To provide our services, we need certain information about you. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

Data Controller

For services provided through the web channel, Alvanko Ltd, 4 Raven Road, Unit 1c3, London, Greater London, E18 1HB, United Kingdom, determines the purposes and means of processing your personal data. Ouro Yazılım Reklam Teknolojileri Araştırma Geliştirme ve Pazarlama Ticaret Anonim Şirketi ("Ouro") acts as a processor on behalf of Alvanko Ltd as technical infrastructure and content provider.

For App Store and Google Play purchases, the relevant store processes payment and billing information and acts as an independent controller under its own terms and privacy policy.

Company contact: info@linastudio.co — User support: support@linaai.co (support portal: support.linaai.co)

Information We Collect

We collect information you provide directly and technical information collected automatically when you use our platform.

Registration information. Name, email address, language level, learning goals, and interests that you voluntarily provide when registering.

Usage information. In-app interactions, conversation-practice recordings, and learning progress.

Mobile advertising identifier. Your device's Mobile Advertising ID, unless you disable collection. You can disable it through your device settings.

Technical information. Browser type and version, operating system, referrer URL, IP address, and server request time.

Payment information. When you purchase a subscription, card and financial information is collected and stored by our payment provider, Stripe. We do not store your card details.

Cookies. We use cookies to provide and improve the Service. See our Cookie Policy for details.

How We Use Information

• Provide the Service and personalize your learning experience;
• Process payments and subscriptions;
• Improve the product, analyze usage, and troubleshoot technical issues;
• Measure marketing and advertising performance; and
• Comply with legal obligations.

Sensitive Information

Our onboarding flow does not ask about health, mental condition, sexual orientation, or sex life. If we later collect information of this nature, we will use it only to personalize the Service, will not share it with advertising or analytics partners, and will request separate explicit consent where required or provide applicable restriction rights.

Children's Data

The Service is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn that we have done so, we will delete it promptly. Contact support@linaai.co.

Advertising and Analytics Partners

Technical and behavioral data may be shared with: Meta Pixel, TikTok Pixel, Snapchat Pixel, Google Ads and Google Analytics (GA4), AppsFlyer, Firebase, Microsoft Clarity, Adapty, and Stripe. This sharing may qualify as a "sale" or "sharing" under California law. See the Do Not Sell or Share page for opt-out information.

Service Providers and International Transfers

When third-party providers process your data, contracts require them to process it only on our instructions. Providers outside the European Economic Area may access personal data only where an adequacy decision or appropriate safeguards, such as Standard Contractual Clauses, apply.

Security and Server Logs

We use SSL/TLS encryption to protect transmitted content. Our platform provider may collect browser information in server logs for security and error analysis. Logs are deleted regularly when no longer needed for those purposes.

Your Rights

Depending on your location, you may request access to your personal data, information about processing and recipients, correction, deletion, restriction of processing, objection to legitimate-interest or direct-marketing processing, and data portability. You may withdraw consent at any time by contacting support@linaai.co; withdrawal does not affect prior lawful processing. You may also complain to your competent data-protection authority.

Regional Rights

United States — California (CCPA/CPRA)

We do not sell personal information for money. However, use of advertising and analytics partners, including Meta Pixel, TikTok Pixel, Snapchat Pixel, and Google Ads, may constitute "sale" or "sharing" under California law. You may opt out on our Do Not Sell or Share page or through a Global Privacy Control (GPC) signal.

California residents may request to know, delete, or correct personal information; opt out of sale, sharing, and cross-context behavioral advertising; limit use of sensitive personal information; and receive equal treatment for exercising these rights. Categories collected include identifiers, internet and device activity, and commercial information. We do not knowingly sell or share information of consumers under 16.

Write to support@linaai.co, use the Do Not Sell page, or enable GPC. We respond within 45 days, with a possible 45-day extension where permitted. You may appoint an authorized agent.

Türkiye (KVKK)

The data controller is Alvanko Ltd, 4 Raven Road, Unit 1c3, London, Greater London, E18 1HB, United Kingdom. Under Article 11 of the Turkish Personal Data Protection Law No. 6698, you may learn whether your data is processed, request information, learn the purpose and recipients of processing, request correction or deletion, request notice to recipients, object to an adverse result from automated analysis, and seek compensation for unlawful processing. Special-category data is processed only with separate explicit consent where required. Data may be transferred abroad based on consent or appropriate safeguards under Article 9. Contact support@linaai.co.

European Economic Area and United Kingdom (GDPR)

GDPR rights, including access, correction, deletion, restriction, portability, objection, and withdrawal of consent, apply as described in this Policy. Contact support@linaai.co.

Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes by in-app notice or email.

Contact

support@linaai.co — support portal: support.linaai.co

Last updated: September 10, 2026